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Guaranteed

CAR BUYERS

GCB Marketplace is built for trade buyers and sellers to move faulty, damaged, salvage and disposal stock with greater confidence.

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© 2026 Guaranteed Car Buyers (GCB Marketplace)

Contact: support@guaranteedcarbuyers.co.uk

Disputes and Support

GCB provides structured support for listing, payment, collection, and transaction disputes with evidence-led review.

Misdescription Process

Buyers and sellers must raise misdescription issues promptly through GCB support. Cases are reviewed using listing data, photos, condition notes, transport evidence, and transaction timeline records.

Evidence Window

Disputes should be submitted within the marketplace support window for the relevant transaction stage. Delayed claims may limit operational remedies where evidence quality is affected.

Support Channels

  • Email: support@guaranteedcarbuyers.co.uk
  • In-platform support and operational notifications
  • Collection/dispatch updates through managed communication flow

Target Response Times

  • Acknowledgement target: within 2 working days
  • Substantive response target: within 10 working days
  • Final response/update target: within 20 working days where feasible